Q. When will I receive my order? 
A. Print orders are processed within 3 to 5 business days then shipping varies based on your location. Digital downloads are processed immediately and you should receive your file within 30 minutes. If you placed an order and did not receive your digital download within that time frame, please contact us at hello@sanctuaryartprints.com and we can help!

Q. Do you offer refunds? 
A. All art is custom made to order and can not be returned. However, if your art arrives damaged we will work with you to create a replacement. Please email us at hello@sanctuaryartprints.com for help!

Due to the nature of digital downloads, returns are not available on any digital download purchases. 

Q. Can you ship outside of the U.S.?
A. Currently we only ship domestically in the U.S.

Q. Can I adjust my order? 
A. Unfortunately, after an order has been placed we are unable to make changes to it. 

Q. Do you offer custom sizing? 
A. Yes! Email us at hello@sanctuaryartprints.com and we can help you create a custom order. 

Q. Can you help me with choosing art for my space?
A. Absolutely! Make sure you download our free guide to help you choose the right size art for your space. Also, feel free to reach out to us at hello@sanctuaryartprints.com if you need any additional help! 

FREQUENTLY ASKED QUESTIONS.